The repair and spare parts service can be used after your guarantee period has expired. Epson guarantees that all spare parts for a POS product will be available for 6 years after the product has been launched. The necessary repair work will either be undertaken by your Epson dealer/distributor or directly by Epson. In the second case send the equipment to:

In Germany: 

Epson Service Center

c/o LPR GmbH

Heerdterbuschstrasse 2

41460 Neuss

In Austria: 

Epson Repair Center

Fc/o OSIATIS Computer Services GmbH
Franzosengraben 12
1030 Wien

In Switzerland:

Epson Repair Center

c/o ESAG
Moosacherstrasse 6, Au
8820 Wädenswill

Spare parts can be ordered from our spare parts distributors:

In Germany:

ADASYS GmbH

Max-Planck-Str. 10
D-70806 Kornwestheim

Tel.: 07154/83 00 0
Fax: 07154/83 00 599
 
In Austria: 

OSIATIS Computer Services GmbH

Franzosengraben 12
1030 Wien

Tel.: 01 79520 700
 

In Germany:

PC-PoS Deutschland GmbH

Flintsbacher Str. 6
D-80686 München

Tel.: 089/ 51 777 333
Fax: 089/ 51 777 330

In Switzerland:

ESAG

Moosacherstrasse 6, Au
8820 Wädenswill
Tel.: 01/7822502
Fax: 01/7822949

They will ensure that your EPSON POS product will run without any problems for many years.